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We make real candy accessories in Kyoto.

Regarding changes and discoloration of products due to age, progress, temperature, and usage conditions

Regarding changes and discoloration of products due to age, progress, temperature, and usage conditions



Thank you for using nanaco plus+.
We would like to inform you that there is a possibility that products using "real candy" may be affected.

■This is common to most plastic materials (polyester and acrylic), but since resins and plastics are easily oxidized by heat and light, there is a possibility that the ``real candy'' enclosed in the candy may deteriorate.
Please avoid using, storing, or leaving the product near fire, in the scorching sun, or in high-temperature locations, as this may accelerate deterioration over time.

■If the resin cracks due to usage or some kind of impact, candy may occasionally come out from the crack after a few days have passed. Although it is possible to repair the crack by completely sealing it with adhesive, etc., we do not perform the repair process at our company. Please note that we are unable to exchange items.
*We will respond to initial defects within one month after purchase, but we will need a receipt showing your purchase history, a delivery note from the online shop, and your order number.

Similar to the fact that candy cannot keep its color and shape forever, encasing it in resin can help preserve it for a long time, but because it is made of resin plastic, it will deteriorate over time. Please understand that this is a product that takes advantage of the characteristics of "real candy" and also takes into account the characteristics of resin plastic.

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