Here are some frequently asked questions that we receive from customers on a daily basis.
To prevent damage during shipping, we do not ship items in wrapped packaging.
We ask customers to package their own packaging.
We sell gift wrapping at our online shop.
If you are interested, please purchase from the product page.
About delivery date
We will ship your order as soon as the payment process is completed.
Please note that shipping days are Saturdays, Sundays, and Mondays . Please be careful if you are in a hurry.
*Shipping holidays are subject to change, so please check the "NEWS" section.
About the resins we use
The resin used in our products is "polyester resin."
Unlike "UV resin" and "epoxy resin" which are generally used for handmade products, it cures quickly and completely envelops the candy, and is processed to prevent it from coming into contact with air. There is no need to worry about the candy melting or mold forming.
However, since resin is a material that conducts heat, if it is used or stored in a high temperature place for a long period of time, the enclosed "real candy" may deteriorate, so please do not store it near a fire, under the scorching sun, or in a high temperature place. Please avoid using, storing, or leaving the product unattended.
Regarding black dots and lumps on candy
All candies are manufactured by hand. Therefore, when boiling starch syrup and sugar and mixing them together, the burnt bits on the pot may occasionally get mixed in with the candy and cannot be removed. In addition, in rare cases, items that have not been mixed with the coloring agent may appear black. There is no effect on your body even if you consume it, but if you have any concerns, please contact us.
■Replacement of a defective product If there is a defect, we will check the stock status and replace it with a new or equivalent product.
Please contact us by email with an image of the product within one week of receiving the product.
Items that have been purchased for more than a week cannot be exchanged.
[Important] Regarding resale products
■Our products may be resold on flea market apps, auction sites, etc.
We cannot guarantee the quality of "resale products" because we do not know how they were stored, so we cannot take any responsibility for product warranties for "resale products."
Please note that we cannot accept returns, exchanges, or guarantee the quality of products purchased from resellers.
■We do not take any responsibility for "resale products" as we do not know how they were stored after they arrived overseas, and we cannot guarantee the quality.
Please note that we cannot accept returns, exchanges, or guarantee the quality of resold products once they arrive overseas.